Impression Kit and 3D Scan Process
How do I choose between an Impression Kit or 3D Scan?
Where can I buy an Impression Kit or book a 3D Scan?
What if I don't want a 3D Scan?
How does the 3D Scan technology work?
How do I schedule a 3D Scan?
How long does a 3D Scan take?
What happens if I am late for my appointment?
What if I need to re-schedule my appointment?
Can someone walk me through using the Impression Kit?
Is the cost of my Impression Kit refundable?
What if I make a mistake on my impressions?
I need dental work before I start
How do I return my Impression Kit?
When will I get my Treatment Plan?
How long can I store Impression Putty?
What if I have a metal (back bar) retainer on just one arch of my teeth? Am I still able to have a 3D scan?
Can I get some dental work done in your clinic before my 3D scan?
Does a licensed dentist or orthodontist review my case?
How long is the typical treatment process?
How often should I wear my aligners?
Are results guaranteed?
Can I view what my expected results will be after treatment is completed?
What happens after my invisible aligner treatment is completed?
Will my teeth hurt during treatment?
Can I use SmileKit invisible aligners on only my upper or lower teeth?
What's the warranty/guarantee?
What happens if I lose an aligner?
Why don’t my aligners cover my molars?
Does my purchase include teeth whitening?
How do I preserve my new smile after treatment?
Can I get a filling done when I am in aligners treatment?
In treatment - my teeth are loose.
How often do I come to the dentist once I have started my treatment?
What if I have a filling done after my 3D scan and before receiving my aligners?
How much do SmileKit invisible aligners cost?
Do you offer a payment plan?
What is 1Pay?
What is 24Pay™?
Can I pay off my 24Pay™ early?
Can I use my insurance to pay for SmileKit invisible aligners?
Can I combine discounts or offers on my impression kit or scan and treatment purchases?
Is there a money back guarantee?
What forms of payment are accepted?
How can I update my Flexi-Fi payment details?
Can I pay off my Flexi-Fi plan early?
Can anyone apply for Flexi-Fi finance?
What documents do I need for Flexi-Fi?
Claim 20% Back with a MED 2 FORM
How can I update my payment method?
How long does it take to fill out the Flexi-Fi application?
What is FastLane?
SmileKit Invisible Aligners
How do I know if I'm right for SmileKit Invisible Aligners?
What are SmileKits Invisible Aligners?
How do SmileKit Invisible Aligners straighten teeth?
What are SmileKit Invisible Aligners made of?
How long does it take for my aligners to arrive?
Can I use SmileKit Invisible Aligners If I have missing teeth?
How long do I need to wait after removing my wisdom teeth before I can start treatment?
What if I still have my wisdom teeth?
Am I a candidate for SmileKit Invisible Aligner treatment if I have an implant?
Are SmileKit Invisible Aligners trimmed in a scalloped fashion or straight across?
Do I need new impressions for the retainers after receiving dental bonding?
Traditional Braces vs Invisible Aligners
What if my aligners are loose?
My aligners are too tight.
What are the tools in my aligners kit?
Are they actually invisible/discreet?
How do I remove my aligners?
What is the best way to clean my aligners?
What if I change my aligners too early or skip an aligner?
What if I break my aligner(s)?
What if I have not worn my aligners as prescribed?
Do Invisible Aligners fix bites?
Can I receive Invisible Aligners treatment if I have crowns?
I.P.R. - Everything you need to know.
My aligner is cracked/broken, what should I do?
When will I get my aligners?
Does it fix an overbite?
What if I break or lose my aligner?
Will Invisible Aligners give me a lisp?
Can I wear my aligners in the gym?
Can I get a refund for my aligners?
Shine™ Teeth Whitening
What is Shine™?
How do I use Shine™?
How often can I use Shine™?
What does the LED Accelerator Light do?
Where can I buy Shine™?
How long does Shine™ whitening last?
How do I clean the LED accelerator light?
Can I use Shine™ if I have fillings, bonding, or veneers?
Other frequently asked questions
What is the Impression Check?
What if I think my teeth need more movement at the end of my smile journey?
Do you have before and after photos of patients who have used the SmileKit invisible aligners?
I wasn’t eligible for treatment when I purchased my impression kit or scan visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileKit now?
Is there a minimum age required to use SmileKit invisible aligners?
What are the SmileKit's team qualifications?
Does SmileKit ship internationally?
Can I drink tea/coffee with my aligner in?
Can I smoke with my aligners in?
AfterCare Retainers and SmileCare
Updated by Greg D
As the aligners are custom made for you, we unfortunately do not offer any refunds unless there is a fault with them.
If you’re not happy for any reason with your custom made aligners, please get in touch with us within 30 days and our team would be able to best advise you on the next steps. Please note that Smilekit will not responsible for any return postage charges when you return your aligners and a registered tracking number is needed to ensure the safe return of your aligners.
The 30-day time period begins the day your clear aligner shipment is delivered.
Once we receive and process your return, we’ll email you to let you know if your return is approved. See below for Return Process.
- Wear your aligners as directed
- Check in with our support team upon receiving the aligners
- Respond to each 30-day check-in by sending an email with the requested photos.
If at the end of your plan, having followed these guidelines, you haven’t achieved the smile you love, contact us so the dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your treatment plan for the warranty to remain valid.